Solutions

CRM - Customer Relations Management

Introduction

Most successful companies not only put customers first, but put customers at the center of their organization. Our CRM offering covers the customer lifecycle management your company needs in today’s competitive market.

At the same time, getting the greatest productivity and revenue benefits from sales force, marketing automation, and customer service applications is quickly becoming a top priority for companies of all sizes.

CRM isn’t just about customers—it’s also about your products and services, too. LUVOTECH helps your teams sell more effectively with sales tools like product catalog and price book capabilities for efficiency and consistency, document management features to put critical sales and marketing materials at salespeople’s fingertips, and more.

Sales reps need solutions that make their jobs easier, not more complicated. LUVOTECH provides them fast access to data—online, offline, and via mobile devices.

Managers need visibility into the activities of their reps and insight into where they stand with their pipelines. We provides powerful forecasting, reporting, and customization capabilities, so sales managers can be confident their teams are delivering at their full capacity.

Executives need accurate information so they can evaluate their company's past performance. They want to answer critical business questions quickly with data. We provides executives with business-critical dashboard with real-time information.

Features/Benefits

Flexible Pricing Strategy: Up to 10 price levels for each inventory item if you are using Order Entry with the Inventory program. Price levels can represent customer types (retail, wholesale, etc.), or the applicable prices at various quantity levels. Standard discount rate can be assigned to individual customer.
Order Processing: Multi-currency order processing. Prepayment and deposits are supported during the order entry process. Order cloning function speeds up order entry of repeat orders. Multiple ship dates capability per item supports blanket ordering. Special notes, handling instructions, and other comments can be added to the order. Works with multiple warehouse/multiple location. Allows you to easily scan warehouses and locations for stock availability and to ship from multiple locations.
Account and Contact Management: Having a 360-degree view of each customer and contact enables you to acquire deep knowledge of every prospect and account, facilitate collaboration, and build and maintain strong, lasting customer relationships. Knowing precisely which products customers have purchased and installed is essential to world-class sales and service. Multiple billing and/or shipping addresses for each customer.
Workflow & Approval: Redundant tasks are automated, so that nothing impedes the forward progress of your sales efforts.
Sales Segment Management: Sales managers can easily define, analyze, manage and change sales territories to match your sales organization, no matter how complex it is or how frequently it evolves.
Sales Reports and Dashboards: With easy-to-use sales analytics tools, managers can analyze sales pipelines, perform win-loss analyses, determine market demand, and many other enterprise analytics activities. Customizable dashboards provide instant access to a consolidated, real-time view of sales data.
Sales Forecasts: Accurate, timely forecasts of revenue and market demand provide the confidence that sales managers require to successfully and predictably grow the business. Sales forecasting for everyone from small businesses to large enterprises has never been so easy.
Product Catalog: Easily maintain and secure even large, complex product catalogs and multiple price books centrally for increased consistency. You can also give your sales reps easy access to the precise product and pricing information they need.
Document Management: Document library provides instant access to the most recent versions of the marketing documents and sales tools your teams need—all in one place. Does your sales team waste time searching for the right information for sales calls? How do they know which price or presentation files are the best? To outsmart the competition, your reps need quick access to the winning materials that their most successful colleagues are using.
Desktop and Mobile: LUVOTECH mobile CRM solutions keep sales reps connected while they are away from their desks via laptops, wireless email devices, and PDA phone.
Customization and Integration: No two companies are exactly alike. Think about everything that’s unique about your sales organization—your own processes, your unique business model, and the one-of-a-kind products and services that you sell. We provide customization and integration tools to help you create a customer relationship management (CRM) experience as unique as your company. Sales activities can easily be integrated into respective Accounting modules to eliminate redundancy and improve accuracy.

Sub Modules

Customer Module	Standard Price Module	Customer Orders & Release
Customer Satisfaction Overview	Dashboard